Orders, Shipping & Refunds

Thank you for shopping The Sunburst Collection by Ghana Girls Link Up. Every order is packed with care and we’re so excited to have you wearing GGLU.

Please read the information below before placing your order.

Orders & Processing

Once your order has been placed, please allow 3–5 working days for us to process and prepare it for dispatch.

During busy periods, launches or promotional events, processing times may take slightly longer. If there is a significant delay with your order, we’ll do our best to keep you updated.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking information.

Shipping

Please allow approximately 3–5 working days from dispatch for your order to arrive, depending on the delivery service and your location. Times may be longer for international shipping.

Please note that delivery times are estimates and are not guaranteed. Once your parcel has been handed over to the courier, delivery times are outside of our direct control.

Order Tracking

Once your order has been dispatched, you’ll receive an email containing your tracking number and any relevant tracking information.

If you haven’t received a dispatch confirmation within the expected processing period, please contact us at orders@ghanagirlslinkup.com with your order number.

Delayed, Missing or Lost Orders

While we do everything we can to make sure your order reaches you safely and on time, occasional delays can happen due to courier issues, or other circumstances outside our control.

If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us at orders@ghanagirlslinkup.com with your order number and we’ll look into it with you.

If tracking confirms that a parcel has been delivered to the address provided at checkout, but you cannot locate it, please check with household members, neighbours and any designated safe-place information before contacting us.

Delivery Address

Please make sure your delivery details are correct before completing your purchase.

We are not responsible for orders that cannot be delivered due to an incorrect, incomplete or incorrectly entered address provided by the customer.

If you notice an error in your delivery address after placing your order, contact us as soon as possible at orders@ghanagirlslinkup.com. While we cannot guarantee that changes can be made, we’ll do our best to help before your order is dispatched.

Returns & Refunds

We want you to love your Sunburst tank as much as we do. However, if your item/s are not quite right, you can request a return within 10 days of receiving them, using a trackable service. Tracking information for returns must be sent to order@ghanagirlslinkup.com

To be eligible for a return, your item must be:

Unworn and unused
In its original condition
Returned with all original tags attached
Free from makeup, perfume, deodorant, stains or other marks

Please contact us at orders@ghanagirlslinkup.com within 10 days of receiving your order to request a return. Please include your order number and the reason for your return.

Once your return request has been approved, we’ll provide you with the relevant return instructions.

Please note that customers are responsible for the cost of returning an item unless the item received was faulty, damaged or incorrect.

Once your returned item has been received and inspected, we’ll confirm whether your return has been accepted. If approved, your refund will be issued to the original payment method.

Please allow several working days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are non-refundable, unless the item is faulty or incorrect.

We reserve the right to refuse a return where an item has been worn, washed, damaged or returned in a condition that makes it unsuitable for resale.

Faulty or Incorrect Items

If your order arrives faulty, damaged or you receive the wrong item, please contact us at orders@ghanagirlslinkup.com as soon as possible.

Please include your order number and clear photographs of the issue so that we can assess it and arrange an appropriate resolution.

Exchanges

We do not currently offer direct exchanges. If you require a different size, you’ll need to return your original item in line with our returns policy and place a new order for the required size.